Today’s customers expect fast and accurate shipping for online shopping. Final mile delivery speed often outranks free shipping in freight value points, with 54% of customers willing to pay for same-day shipping and white glove deliveries. When they place an order, 97% of consumers expect to receive logistics route, shipment information, and full visibility into their package’s whereabouts.
What is the final mile carrier?
The final mile services deliver a package from the nearest shipping assembly to a residential home at cost-effectively and quickly as possible. They transport packages or equipment, for example, FedEx, UPS, USPS, and other final mile delivery, which include white glove delivery to their room of choice.
Why is final mile carrier Important?
Fast delivery
Consumers prefer fast final mile delivery that provides a final mile customer service experience with most even preferring the same day irrespective of the name as long it satisfies their needs.
Precise order tracker
A more precise tracker that delivers on time to their residential homes.
Security and insurance
There is a considerable risk involved whenever consumers purchased goods in your hands, they trust you will deliver them promptly to their residential door. Ensure you contact them if there’s a logistics delay. And there is a need to include your number or a team they can call.
Convenience
Courier companies must put up satellite branches in strategic places to provide effective services through accessible track systems to various locations for easier access.
Final mile carrier tracker and how it benefits customers & businesses?
Benefits of final-mile tracker for customers
SMS alerts
Customers will get text messages automatically when their order is on the way, about to deliver, or out of stock. Sometimes, the companies put a call through by their team or provide a contact option to help proffer last long solutions to please the buyers.
Live tracking of agents on a map
This software offers a responsive and clean interface so that buyers can get live updates of the driver’s location and contact along with accurate ETAs for shipment deliveries.
Ability to give feedback on service
The software gives the room of choice for a customer to give feedback about the services, freight services, and customer experience, making them feel more empowered. One advantage is, it has all rights reserved.
Benefits of final-mile tracker for carriers
Track packages once loaded
Last-mile track packages in real-time once we load them on the vehicles will help the logistics companies to predict ETAs easily and offer automatic alert messages in cases of unexpected delays.
Track vehicles and orders
Buyers are interested in getting updates about their packages, and the companies are interested in the drivers’ location. The software helps to know where the drivers are throughout the process.
Factors to Consider When Choosing Final mile Services
In this section, we’ll look at several critical features to consider when choosing carrier services.
Speed
We cannot underestimate the need for timely deliveries. It is the best customer service for logistics companies like Amazon and other big eCommerce retailers quickly—sometimes within 24 hours.
Customer Service
A customer-centric company exceeds customer’s expectations. If issues arise, they provide solutions and keep the supply chain flowing. The final mile services are often the deal-breaker for customers. If the supply chain takes too long to arrive or costs too high, they will abandon their online cart. Here’s a list of what to look for in the best carrier:
Provide real-time tracker for visibility.
One of the most important features for final-mile services is the real-time visibility of the shipping process. A consumer study in 2019 revealed that 93% of customers expect visibility into the shipment process—from in-transit status to arrival date. Without that tracking capability, you won’t keep nearly half (47%) of your buyers. You cannot please them as well. The advantage here is, it has all rights reserved.
Offer a variety of dispatch options for customers to choose from
If you’re able to meet a wide range of clients’ needs first, you’ll be able to lock in those eCommerce sales. Limited delivery options will not please your clients, therefore, your service carrier must offer a home delivery solution. For example, a few options include same-day delivery, expedited delivery requests, and contactless delivery logistics solution. First, choose flexible and versatile shipping carrier service equipment to satisfy any changes in delivery options in order to achieve the ultimate logistics needs.
Offer wide delivery coverage.
Final-mile carriers can cover areas as small as a zip code location to the entire country. The carrier network must be large enough to meet the needs of both your business and your buyers. It’s also important that the level of service is consistent across different locations regardless if you’re shipping to the east coast or west coast of the U.S. With that in mind, it’s important to familiarize yourself with each carrier’s service area!
Ensure a reliable delivery window.
A high-quality final-mile delivery carrier should offer reasonable home delivery services and be consistent with them to help ensure a positive client experience. A long home delivery window will only cost your business money in the long run.
Written by: Jordan Ketchens
